Refund policy

No Returns

Due to the consumable nature of food products, returns are not accepted unless the item meets specific conditions mentioned below.

 

Return Eligibility

A return or refund will be processed only if:

●       Wrong product delivered

●       Product arrived damaged or tampered

●       Product arrived spoiled on delivery

Requests must be raised within 24 hours of delivery, ideally within a few hours of receipt.

 

Proof Required

Customers must provide:

●       Clear photos/videos of the product

●       Image of packaging and batch number

●       Short description of the issue

This helps us verify and resolve quickly.

 

Refund Process

Once verified:

●       Refunds for prepaid orders will be processed to the original payment method.

●       Refund processing time: 7–14 business days (varies by bank/payment gateway).

 

Non-Refundable Situations

Refunds will NOT be accepted if:

●       Product was opened and partially consumed

●       Product was improperly stored after delivery

●       Customer placed the order by mistake

●       Delivery was delayed by courier (not under our control)

 

Replacement

If the product is eligible for a return, we may offer:

●       Replacement of the product, OR

●       Refund of the order value

Replacement is subject to stock availability.

 

Contact

To request a return or refund, contact:
Email: info@dakshinayan.in